Our team at Imaan Solicitors take pride in working competently and efficiently for all of our clients and our aim is to provide a high quality legal service. However, if something goes wrong and you may want to raise any issue for our attention we want to try to assist and provide a solution where possible. Our aim is that every complaint will improve our standard of service and reduce the risk of it happening again.
The best way for us to handle your complaint is if you submit the full details in writing addressed to Saadia Ahmed, Imaan Solicitors to our main office address at Unit 16 Windrush Millennium Centre, 70 Alexandra Road, Manchester, M16 7WD or by email to firstname.lastname@example.org with the subject line titled “Complaint by (your full name)”.
Once we receive your written complaint, we will send you a letter acknowledging it within three days and following this we will send to you a response within a further two weeks.
Sometimes it is appropriate to meet and discuss the complaint further. If so, we are generally in a position to do this within two weeks of receiving your original complaint and we will try our best to reach a satisfactory outcome for you.
If you still feel unsatisfied by the outcome of the procedure, there are further processes that can be followed for you to contact the Legal Ombudsman / or the SRA (Solicitors Regulation Authority).
Whilst any complaint provides an opportunity for us to learn we do try to provide a high level of service to all of our clients throughout our process to minimise and areas of non satisfaction.